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Freshdesk

You may use Freshdesk to...


Summary:
Freshdesk is a cloud-based software company that automates monotonous tasks. The product lets you organize and manage all of your customer interactions in one place. You can collaborate with other teams to solve problems more quickly, and much more. Freshdesk guarantees enterprise-grade security by including features and conducting thorough audits of networks, systems, and regulatory compliance. Freshdesk is the world's leading support service provider for IT professionals.
Over 40,000 clients have put their trust in us and we're happy to help them with any support they may need. You can create your own API platform or build your own using our API platform.


Organize and manage all of your customer interactions in one location.

Save time by automating your monotonous tasks.
Collaborate with other teams to solve problems more quickly, and much more...
  • Ticketing made simple: Prioritize, classify, and allocate tickets to ensure they are never lost.
  • Resolve issues as a team: Work as a team to solve client concerns promptly and effectively.
  • Support on many channels: On a single platform, unify and manage all support-related conversations from various sources.
  • Organize your field force: Freshdesk allows you to manage your whole field service business from one place.
  • Boost the output of your team: Use Freshdesk's built-in features to automate time-consuming helpdesk chores.
  • Assist consumers in assisting themselves: With a knowledge base and forums, provide consumers with a self-service experience.
  • Efficiency should be measured and improved: Identify issues, make plans based on analytics, and enhance the operation of your helpdesk.
  • Customization options are endless: Make the helpdesk really yours by customising processes, customer portals, agent responsibilities, and more.
Freshdesk guarantees enterprise-grade security by including features and conducting thorough audits of networks, systems, and regulatory compliance to safeguard our product and platform.

What we're about

Let's be honest. The majority of employees despise the software they use at work.
Business software is cumbersome, costly, difficult to set up, and unpleasant to use. Countless hours are spent attempting to personalise these solutions, and getting things to work frequently necessitates the use of costly expert services. Finally, the solution gets so complicated that companies must pay full-time people to oversee the programme.
Freshworks believes that your company deserves superior software, which is ready to use, simple to set up, and needs little modification. All of our products deliver on this promise and come with world-class service. The greatest thing is that you won't have to spend a fortune to get them to function.
Over 40,000 clients rely on our software to operate their businesses today. We think this is just the start...
Improve the quality of your assistance.

Service at your own pace

To deflect incoming tickets and minimise your effort, create a knowledge base containing FAQs. Create forums to help your users form a community.
Customer satisfaction is important.
Send out client satisfaction questionnaires so that they may tell you what they appreciate about your service and where you need to improve.
All additional support requirements may be accessed directly from Freshdesk via integrations. It may be integrated with your favourite applications. Alternatively, you may create your own utilising our API platform.
Over 40,000 clients have put their trust in us.

Freshdesk

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