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Freshchat

Make it simple for the digital-first consumer to get help.


Summary:
Freshchat enables you to provide seamless, customised customer support across familiar channels by combining bot and human assistance. Live chat is a messaging platform that enables your company to interact with website visitors in real time. You may use live chat software to start discussions with new visitors to your website, engage with returning customers, and provide assistance to current users. Chatbots are computer programmes that are designed to mimic human interactions, whether on a website, a messaging app, or a virtual assistant. Chatbots may be designed to respond to particular, commonly requested queries, making it simple to interact with visitors.
They may also learn from past agent interactions and user behaviour to anticipate visitor behaviour and provide appropriate information. The inclusion of chatbots as a communication channel has become essential to company development.


Freshchat enables you to provide seamless, customised customer support across familiar channels by combining bot and human assistance.

Your clients have evolved. Your client service should be the same.
Customers nowadays want you to respect their time, provide fast responses, and assist them swiftly. Freshchat helps you meet these expectations by providing best-of-breed AI-powered bots and messaging.

Automate more than simply FAQs.

Use AI-powered chatbots on the front lines to help consumers solve their problems, from informative to transactional, regardless of the channel they're using.

Client service should be brought to the customer.

Support clients where they are currently - on contemporary conversational experiences like WhatsApp, Apple Business Chat, Facebook, LINE, and even chatting on websites and mobile apps.

Contact consumers before they contact you.

Anticipate when consumers may need assistance and send them a message indicating that you are available to speak.

Make advantage of the tools you currently have.

Integrate your existing tools with Freshchat to access all of your context in one location.
You may either plug it in and use it right away, or you can customise it with your own ideas.

Neo is a business platform.

Neo is an open and flexible Enterprise platform that offers a comprehensive API for custom integration, automated processes, smart analytics, ecosystem partner solutions, and hundreds of Marketplace Apps to meet your growing customer requirements.

What exactly is live chat?

Live chat is a messaging platform that enables your company to interact with website visitors in real time. Live chat software, often known as customer messaging software, is the software that allows live chat. You may use live chat software to start discussions with new visitors to your website, engage with returning customers, and provide assistance to current users. It's a cutting-edge, ongoing, and contextual approach to increasing sales, closing more transactions, and keeping clients for the long term.
Live chat allows you to provide a more customised customer experience, improve brand interactions, gain a competitive advantage, and get a sense of your consumers' pulse. Implementing a live chat solution for your company may benefit your marketing, sales, and customer service teams throughout the customer journey.
What are the benefits of using live chat software?
Customers require a live chat option on a website to obtain fast and easy responses to their queries. To gather leads and turn them into customers, marketing and sales teams need live chat. To solve customer issues quicker, provide better assistance, and engage customers, helpdesk teams need live chat.
Live chat is very beneficial for online companies in terms of capturing leads, lowering bounce rates, and reducing shopping cart abandonment. Similarly, B2B companies may utilise live chat software to run campaigns based on user behaviour, install interactive chatbots to connect with customers, and provide proactive assistance.

What exactly is a chatbot?

Chatbots are computer programmes that are designed to mimic human interactions, whether on a website, a messaging app, or a virtual assistant. The inclusion of chatbots as a communication channel has become essential to company development, since today's consumers demand immediacy and customization in their interactions with companies.
Chatbots, in their most basic form, may be designed to respond to particular, commonly requested queries, making it simple to interact with visitors. Chatbots enabled by Artificial Intelligence (AI) may, on the other hand, learn from past agent interactions and user behaviour to anticipate visitor behaviour and provide appropriate information. Chatbots may assist automate conversations and provide immediate access across sales, marketing, and customer support departments.


Freshchat

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